Contact UsTo discuss the individual training needs of your organisation please contact us now. Peter Marples - Director of Aspire Achieve Advance petermarples@3aaa.co.uk Di McEvoy Robinson - Director of Aspire Achieve Advance dimcevoy-robinson@3aaa.co.uk Lee Marples - Finance Director leemarples@3aaa.co.uk Rachel Johnson - HR Consultant racheljohnson@3aaa.co.uk Landline: 01332 880515 Head Office The Manor House Morley Manor Morley Derbyshire DE7 6DG Company Registration Number 7095168 |
3AAA Complaints Procedure
1. It is important that if you feel dissatisfied with any matter relating to your training you should have an effective means by which such a grievance can be aired and, where appropriate, resolved.
2. Nothing in this procedure is intended to prevent you from informally raising any matter you may wish to mention. Informal discussion can frequently solve problems without the need for a written record. However, if you wish to raise a formal grievance you should normally do so in writing from the outset. Whilst we will make it clear that you wish it to be treated formally, you should be aware that, in most circumstances, the law requires you to provide us with written details of your grievance before taking certain types of legal action. 3. You have the right to be accompanied at any stage of the procedure by a fellow Apprentice/ Learner who may act as a witness or speak on your behalf to explain the situation more clearly. 4. If you feel aggrieved at any matter relating to your learning (except personal harassment, for which there is a separate procedure), you should first raise the matter with the Academy Manager, explaining fully the nature and extent of your grievance. You will then be invited to a meeting at a reasonable time and location, when your grievance will be investigated fully. You must take all reasonable steps to attend this meeting. You will be notified of the decision, in writing, normally within ten working days of the meeting, including your right of appeal. 5. If you wish to appeal you must inform the Academy Manager within five working days. You will then be invited to a further meeting, which you must take all reasonable steps to attend. As far as reasonably practicable, 3AAA will be represented by a more senior manager than attended the first meeting (unless the most senior manager attended that meeting). 6. Following the appeal meeting you will be informed of the final decision, in writing, normally within ten working days. |
