Customer Service Practitioner Level 2
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Find Out MoreCourse Overview
Our Level 2 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.
This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.
Workshops
Learning & Assessment
We will monitor the required off-the-job training that must amount to 20% of your contracted employment hours across the whole programme. The Individual Learning Plan will be adapted to meet the learning and development requirements of the Apprentice, their job role and their organisation’s training strategy. This will then culminate with an end-point assessment, consisting of:
Showcase
The Showcase enables learners to reflect and present examples of their development from selected evidence from the portfolio collated over the whole programme. This can be delivered through a presentation, written report, journal etc.
Practical Observation
The practical observation will be pre-planned and scheduled for when the learner will be in their normal place of work and will be carried out by an Independent Assessor.
Professional Discussion
This will be a structured discussion between the Apprentice and the Independent Assessor to draw out the best of their energy, enthusiasm, competence and excellence.
Apprentice or Employer?
Become an Apprentice
Are you eligible?
To be accepted into the 3aaa Apprenticeships’ applicant pool, you must hold 4 GCSEs (graded A* to C or 9 to 5) or equivalent.
This must include English and Maths and you must demonstrate a proven passion within the customer service industry.
Typical Job roles
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Customer Service Assistant
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Customer Service Administrator
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Customer Service Trainee
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Customer Service Advisor
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