3aaa Apprenticeships and CSC Banbury

Looking to earn while you learn, both academically and technically? Looking for a Career in IT – with real opportunity to develop? Then we want you to join CSC as an IT Customer Support Apprentice!

An exciting opportunity to work in the Application Support Team delivering 2nd level support for Healthcare Patient Administration Systems, Clinical Information Systems and Healthcare Departmental Solutions has become available; resolving application incidents/problems and service requests in line with ITIL processes. This key role involves the end-to-end investigation, diagnosis & resolution of incidents, problems and service requests working collaboratively in a team environment, where these cannot be resolved by the 1st level support team.

The successful candidates will have good level of IT knowledge, ideally candidates who have studied IT as a chosen subject at GCSE and/or A Level. It is essential to have an understanding of how to deliver excellent customer service within an Application Support Environment.

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