Infrastructure Technician

BCS Level 3 Diploma

Our Level 3 Infrastructure Technician Apprenticeship Standard is designed to equip your Apprentice with the knowledge and skills to develop as an Infrastructure Technician within your business. They will learn how to support your business IT needs by identifying both operating and hardware systems both saving time and money on outsourcing.

This Apprenticeship Standard will enable growth through your business by streamlining your IT infrastructure.

Benefits Of This Apprenticeship

Your Apprentice will:

  • Learn to securely maintain your network.
  • Provide IT support to your staff.
  • Assist with the setup and troubleshoot your network devices.
  • Understand your backup processes and how to improve them.
  • Be able to repair and upgrade your computer systems to ensure you take full advantage of technological changes.
  • Understand IT laws and regulations applicable to your business.

Possible Job Roles

These are just a few job roles your Infrastructure Technician could fill within your business:
  • Help Desk Technician
  • First/Second Line Support
  • Network Support
  • IT Infrastructure Technician
  • Desktop Support Engineer
  • IT Engineer
  • Cyber Security Technologist

Industry Recognised Qualification

Upon completion of the course, your Infrastructure Technician Apprentice will receive a vendor accredited qualification from Microsoft or CompTIA whilst gaining eligibility to apply for the register of IT Technicians confirming SFIA Level 3 Professional Competence.

Your Infrastructure Technician will be awarded with BCS accredited Knowledge Modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes.


Training And Mentoring


This Apprenticeship will last 15 months, with your Infrastructure Technician coming into your local academy during the initial stages of the programme. Your local academy will work with you to establish the timetable for your Infrastructure Technician's academy sessions.

After completion of the Level 3 Apprenticeship your Apprentice will then have the opportunity to progress onto Network Engineer Level 4

Appoint an Infrastructure Technician Today

Hiring an Infrastructure Technician Apprentice will support your business' IT needs, providing internal and external assistance.

With our Match and Fill recruitment service we will advertise your vacancy, screen applicants and pre-interview potential candidates to ensure you only interview the most appropriate people for your specific role - all free of charge.

We can work with you to source a suitable applicant for your business or you can up-skill your own employees. If the employee is under 19 and your business has less than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute £1,500 towards the cost of the training for this course